STORE POLICY

Ozo Fest

 

Store Policy

      Welcome to Ozo Fest! We’re committed to offering you a smooth, secure, and satisfying shopping experience. Please review         our store policies below to understand how we operate.

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1. Order Processing

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• Orders are processed within 1-3 business days.You will receive a confirmation email once your order is placed and another with tracking information once it ships.

 

2. Shipping

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• We offer standard and express shipping options at checkout.Shipping times vary by location but typically range from 7-9 business days after dispatch.Free shipping may be available for orders over a specific amount (see current promotions).

 

3. Returns & Exchanges 

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• We accept returns within 7 days of delivery (depending on product type).Items must be unused, in original condition and packaging.

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• We accept the product when If you receive a damaged or incorrect size of product.

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• To initiate a return or exchange, please contact us at

        [ ozofestoffical@gmail.com].Return shipping costs may be the customer’s               responsibility unless the item was damaged or incorrect.

 

4. Cancellations

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• Orders can be canceled within 6 hours of purchase. After that, we may not be able to stop shipment.Please contact us immediately if you need to make changes to your order.

 

5. Damaged or Incorrect Items

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• If you receive a damaged or incorrect item, please contact us within 6 hours of delivery with a photo and description.We will resolve the issue quickly with a replacement or full refund.

 

6. Customer Support

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• Our support team is available via email or chat, Monday to Friday, 9 AM – 6 PM (local time).We aim to respond to all inquiries within 24 hours.

• CONTACT IN OUR EMAIL [ozofestoffical@gmail.com]

 

7. Privacy & Security

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• Your privacy is important to us. We never share or sell your information.All transactions are processed securely using encrypted payment gateways

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8. Cash On Delivery (Not Avvailable)

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• Certainly! Here's a clear and professional explanation you can use to inform your customers that Cash on Delivery (COD) is not available at Ozo Fest